Privacy Policy

1. Introduction & Scope

Welcome to Natures Treasure ("we," "our," or "us"). We are committed to safeguarding the privacy of our website visitors, customers, plantation tree investors, and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (naturestreasure.lk), inquire about Agarwood packages, purchase pure Oud products, or interact with our managed plantation registry.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out an inquiry form or request an Agarwood plantation booking.
• Purchase pure Oud oil, wood chips, or incense through our online boutique.
• Track your tree or order verification code via our customer tracking portal.
• Communicate directly with our specialists via WhatsApp, telephone, or email.

Types of Data: This includes your full name, email address, telephone/WhatsApp number, postal delivery address, and tree certificate/ownership identifiers.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and operational purposes:

• To administer and verify your Agarwood tree management certificates and growth reports.
• To process, dispatch, and track boutique orders for artisanal Oud oil and wood chips.
• To provide dedicated WhatsApp and phone support regarding plantation visits and technical inoculation timelines.
• To comply with Sri Lankan forestry regulations, export documentation, and CITES compliance for Agarwood species.
• To improve our digital tools, such as our ROI Calculator and customer tracking portals.

4. Data Protection & Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. We do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances.

5. Cookies & Analytics

Our website uses Google Analytics (Google Tag Manager) and standard browser cookies to monitor aggregate traffic trends, optimize navigation performance, and understand user interaction with our editorial content. You may configure your browser settings to decline cookies if you prefer.

6. Third-Party Links & Services

Our website may contain direct links to WhatsApp, external courier tracking providers, or educational forestry resources. We are not responsible for the privacy practices or content of third-party platforms.

7. Your Rights & Data Access

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of non-regulatory records. For inquiries, please contact our privacy compliance desk.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us: